Customer Support Advisor

We're seeking a dedicated and customer-focused Customer Support Advisor, ready to provide stellar customer service within the Business Services industry. The role is based in Oxford and comes with rewarding opportunities for personal and professional growth.

Client Details

Our client is a medium-sized organisation in the Business Services industry. They are known for their commitment to providing excellent services and maintaining a supportive and inclusive work environment. With a presence in the heart of Oxford, they are making significant strides in their sector.

Description

• Provide excellent customer service, addressing customer queries efficiently and effectively
• Work closely with the Secretarial & Business Support department to ensure seamless service delivery
• Implement customer support best practices
• Liaise with relevant stakeholders to resolve customer issues promptly
• Maintain customer service records and report on performance metrics
• Assist in the development and implementation of customer service policies
• Participate in team meetings and professional development sessions
• Contribute to the overall customer service strategy of the company

Profile

A successful Customer Support Advisor should have:

• Proven experience in a customer service role, preferably doing outbound calls
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-focused approach
• Proficiency in using customer service software and CRM systems
• Ability to work well as part of a team and independently

Job Offer

The successful Customer Support Advisor will receive:

• An estimated salary range of 25,000 - 26,000 GBP + 10% quarterly bonus scheme
• A supportive and inclusive work culture
• Opportunities for professional development and growth
• Competitive holiday leave benefits

This is a fantastic opportunity for a Customer Support Advisor to take the next step in their career. If you have the necessary skills and experience, we encourage you to apply.