Customer Support Advisor

Customer Support Advisor

£24,000 - £30,000

Our client, a market leader manufacturer, based in Dewsbury, is looking for a professional and motivated individual to join their customer service team as a Customer Support Advisor. This is an essential position within the organisation focusing on maintaining strong customer relationships and ensuring their excellent rate of customer retention.

Why apply?

This is a fantastic opportunity to join a successful and fast-growing business. Our client offers thorough training and continuous opportunities to learn and develop within the business. On top of your basic salary, you will receive a monthly bonus, 25 days holiday & bank holidays, and free on-site parking. This is a fully office-based role located in Dewsbury, only apply if this is within a commutable distance for you.

What you'll be involved with as a Customer Support Advisor:

• Handling general enquiries that come in via phone and e-mail
• Processing orders, liaising with quality control and handling product returns
• Stock controlling
• Technical trouble shooting with end user
• Delivering an outstanding service to our customers
• Dealing with technical queries B2B and B2C
• Complaint management
• Actively participating in continuous improvement

Skills and Attributes of a Customer Support Advisor:

• Written and verbal communication, interpersonal skills.
• Proactive, positive attitude and eagerness to learn.
• Ability to prioritise, multi-task and take corrective action.
• A team player who will support other members of the team as the role naturally dictates.
• Hard working and loyal

Experience:

• Customer Service - the ability to handle customer queries and complaints, offering an exceptional service
• Experience of liaising with other departments e.g. finance, operations, field sales
• Working with a SOP/Customer Relationship Management Package and stock systems to effectively deal with technical queries is ideal but not essential
• Strong IT skills and any knowledge of Sage would be a bonus

Due to the number of responses we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.