Customer support Advisor

As a Customer Support Advisor, you will be the key point of contact for clients, providing excellent service and resolving their queries efficiently. This role in the business services industry is based in Oxford and requires a proactive and client-focused approach.

Client Details

The hiring organisation is a small-sized enterprise within the business services sector, known for its commitment to delivering tailored solutions to its clients. It operates with a focus on professionalism, ensuring a seamless experience for both clients and stakeholders.

Description

• Respond promptly to customer queries via email and phone, ensuring a professional tone at all times.
• Maintain accurate records of interactions and solutions provided using internal systems.
• Collaborate with other departments to resolve complex customer issues effectively.
• Provide clear and concise information about services, ensuring customer satisfaction.
• Monitor and follow up on outstanding customer queries to ensure timely resolution.
• Assist in updating and maintaining customer support documentation and FAQs.
• Escalate unresolved issues to senior team members or managers when necessary.
• Contribute to the continuous improvement of customer support processes.

Profile

A successful Customer Support Advisor should have:

• Previous experience in a customer service role, ideally within the business services sector.
• Excellent communication skills, both written and verbal, with a professional tone.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer relationship management (CRM) software.
• A proactive attitude and a willingness to go the extra mile for clients.
• Ability to work collaboratively in a team-oriented environment.
• Organisational skills to manage multiple queries and priorities effectively.

Job Offer

A successful Customer Support Advisor will receive:

• A competitive salary in the range of £25,000 to £26,000 per annum + Bonus
• A permanent position in a small-sized organisation with growth opportunities.
• A supportive work environment located in Oxford.
• Access to training and development programmes to enhance your skills.
• Generous holiday allowance to ensure a good work-life balance.

If you are ready to bring your skills to a rewarding role as a Customer Support Advisor in Oxford, we encourage you to apply today!