Customer Support Advisor

Looking for a new role? We are supporting a utilities company to recruit for a Customer Support Advisor. The company is going through a huge growth period so now is an exciting time to join!

Job Title: Customer Support Advisor
Salary: £24,000
Hours: 9-5pm Hybrid after training

Responsibilities:
- Supporting on all incoming customer queries via phone and email
- Managing the group inbox ensuring all correspondence are responded to within set SLA
- Administration on the CRM
- Adding new customers, updating existing customer details such as address, contact detail etc
- Ensuring all communications are logged
- Support with setting up users on the portal for access to online data
- Organising training sessions for new users

Skills:
- Ability to adapt easily, each customer will have different queries
- Professional, personable and approachable mannerism
- Highly organised, this is a busy fact paced environment
- Experience within a corporate administration setting

Please apply as directed!