Customer Support Advisor

About us

You’ve probably heard of Autotrader, but do you know what we’re all about?  

We’re the UK’s leading automotive marketplace, a heritage brand, and a tech darling of the stock market. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans. 

In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously. 
 
At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together. 

Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you. 

About the job

Join our friendly Sales team at Autotrader! You don’t need to love cars – just have a passion for delivering exceptional customer service.

As the first point of contact for automotive retailers and colleagues like Account Managers, you’ll handle calls and emails on everything from billing queries to product requests. While some queries will be transactional, this role goes beyond that. You’ll work to truly understand each customer’s business, identify opportunities, and discuss products that meet their needs.

Every customer is unique, with their own goals, business models, challenges and targets. Using questioning, listening and problem-solving skills, you’ll provide tailored support, resolve issues, and help drive digital change in the industry. When first-time resolution isn’t possible, you’ll take ownership and collaborate with colleagues to find a solution.

We value curiosity, resilience, and empathy. You’ll be expected to build strong relationships, uncover leads, and proactively add value in every interaction.

Progression is encouraged – whether that’s advancing within the role or transitioning to an Account Executive position. We’ll support your career goals every step of the way.

You can learn more about why our Customer Support Specialist colleagues enjoy their role here.

Expected start date is early May 2026.

What we're looking for

• Experience in delivering outstanding customer service, supporting external customers and resolving complex queries with empathy


• Experience in managing inbound and outbound calls, creating natural, conversation-led interactions that build rapport and trust


• Strong written communication skills, with experience engaging customers effectively via email


• Excellent interpersonal and communication abilities, including active listening and questioning techniques to fully understand customer needs, identify opportunities, and mitigate potential risks


• A track record of meeting KPIs or agreed SLAs


• Ability to thrive in a fast-paced, commercial environment, managing multiple priorities and adapting quickly when challenges arise

During our application process, you will be asked two questions to help us learn more about you and how you align with our values. These will be used as part of our selection criteria, to determine if we progress your application further.

Benefits

We’re offering a salary of £26,300 – £28,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. 

You'll have 28 days holiday per year, and that's in addition to bank holidays and half day closures on Christmas and New Year's Eve.

That’s not all. You'll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more. 

We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more.  

On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You'll spend a minimum of 3 days a week in the office with your team, focused on collaboration and connection.

Additionally, we have our remote-first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad.