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Customer Support Advisor

salary Salary :

£16,000 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Customer Support Advisor

Job Description

37.5 hours per week

Up to £16,000 per annum

We are currently recruiting for a temporary Customer Support Advisor to work in our busy Learner Support team.

This critical Learner support role will provide a proactive, professional and timely service to learners and employers and will support the delivery of high quality learning programmes on behalf of our Business Partners.

The Role:

  • To follow structured guidelines and processes designed to support the learning journey
  • To contact learners as and when required, eg pre, on and post work due dates, course completion, course achievement, etc
  • To professionally handle inbound and outbound telephone, postal and electronic enquiries from learners and employers
  • To maintain up to date and accurate contact records for all learners
  • To manage own ‘learner bank’ including data retrieval, diary management, support of learners and successful completion of the learning journey
  • To work closely with Tutors and other Learner Support Co-ordinators to ensure allocation, capacity and deadlines are met and ensuring correct guided learning hours are maintained by tutors.
  • To complete regular learner surveys with allocated learners at the point of completion.
  • To assist the Employer Engagement Team in engaging with new employers to provide eligible learner leads/inductions as and when required
  • To undertake other duties and responsibilities as directed by line management from time to time.

The Candidate:

  • Excellent communication, listening & problem-solving skills
  • Excellent telephone manner
  • Well organised and able to demonstrate a high level of accuracy.
  • Proven numerical and written skills
  • Able to use all MS Office programs particularly Word, Excel, Outlook and PowerPoint and be familiar with other bespoke databases
  • An eye for detail and a methodical manner
  • Willingness to adapt and respond to the changing and varied needs of the business

Package:

  • Excellent CPD opportunities
  • Perbox subscription
  • Eye care voucher
  • Social Events
Original job Customer Support Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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