Customer Support Advisor

We’re looking for a Customer Support Advisor to join a legal technology company that provides Contract Lifecycle Management (CLM) software for clients.
This is a hands-on role focused on providing excellent customer service on an ongoing temporary basis, starting asap

Key Responsibilities

Monitor and respond to customer queries via live chat in a timely manner
Manage the customer service inbox, responding to emails and redirecting queries to the appropriate person where needed
Get up to speed quickly with the company’s technical platform and confidently handle software-related questions
Provide responsive, accurate and helpful customer support, ensuring queries are dealt with promptlyWhat we’re looking for:

Previous experience in a similar customer service role, ideally within a technology firm.
A track record of quickly learning technical platforms and confidently handling customer queries
Strong customer service skills and a genuinely responsive approach
Someone who is organised and ensures customer queries are acknowledged and resolved promptly
Comfortable troubleshooting and helping customers with software-related issues
Confident communicator with a calm, helpful and solutions-focused approachIf you possess the relevant skills and experience and are available immediately, please submit your CV today!

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Only candidates based in UK and eligible to work in UK are allowed