Customer Support Advisor

Job Title: Customer Support Advisor
Location: Manor Park, Runcorn (WA7 2PY)
Salary: £25k- £26k (DOE)
Shifts: Monday- Friday 09:00- 17:00
Contract Type: Permanent

We are currently recruiting for a Customer Support Advisor for our client who develops and markets lifesaving medical equipment to help advance emergency care and save lives.

Reporting to the Customer Service Manager you will primarily be responsible for front line customer interaction, advice, and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners & operations colleagues.

Benefits

• Competitive salary of £25k- £26k (DOE).
• 22 days annual leave plus bank holidays.
• Company pension.
• Can work 1 day from home per week upon completion of probationary period.

As a Customer Support Advisor your duties will be;

• Ensuring that customer requirements and needs are met within company response times.
• Day-to-day operation of Customer Experience Department for company products.
• Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions.
• Processing data and product orders and contracts.
• Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers.
• Properly handle and report customer complaints by following escalating procedures.
• Understand and execute admin tasks related to the sales process.

The successful Customer Support Advisor will have the following skills;

• Worked within a similar role previously.
• Strong administrative and organizational skills.
• Customer-orientated work attitude.
• A sound working temperament with the ability to work to tight deadlines.
• Ability to cooperate as a team player, meeting and understanding the needs of different temperaments.
• Excellent communicator, able to operate at all levels within both own and customer's organisation.