Customer Support Advisor Digital & Streaming Platform

Customer Support Advisor – Digital Streaming Platform

Location: Belfast (City Centre, on-site)
Hours: Full-time, 40 hours per week
Pay: £25,480 annually (paid fortnightly) + 20% uplift for unsociable hours

Why this role is different: Customer Support Advisor

This is a brand new streaming platform role launching in the UK.

You'll be part of the first wave, helping shape how customers are supported from day one. New teams. New processes. Proper opportunity to get in early.

And this isnt just supporting the product — youll be encouraged to use it, know it, and represent it.

Brand ambassador element (the fun bit): Customer Support Advisor

To do the job properly, youll be given full access to the streaming platform so you can genuinely understand what customers are using.

That means:

• Your own full streaming package to watch at home

• Access to content on-site

• Breakout areas where you can watch during breaks with colleagues

The idea is simple: the better you know the platform, the better the support you give. Youre not reading from a script — youre talking from real experience.

The role: Customer Support Advisor

Youll be supporting customers of a major global streaming service, handling queries across phone and social channels.

Its not about hard sales. Its about:

• Helping people get the most from the platform

• Fixing issues when something isnt working

• Explaining features clearly and confidently

• Turning frustration into that makes sense now, thanks

Typical queries include:

• Account access and logins

• Subscriptions and billing

• App and device troubleshooting

• General platform support

Who this suits: Customer Support Advisor

You don't need to be a tech expert — but you're probably someone who:

• Uses streaming services regularly

• Enjoys discovering new shows or features

• Is comfortable with apps, settings, and devices

• Can explain things simply without jargon

Customer service experience helps (contact centre ideal), but attitude and communication matter most.

What were looking for: Customer Support Advisor

• Confident communicator (happy speaking to customers all day)

• Calm, patient, and naturally helpful

• Comfortable using multiple systems

• Reliable, punctual, and attendance-focused

• Flexible to work shifts between 8am and midnight

Hours & working pattern

• 40 hours per week

• Rotational shifts between 8am–12am

• 1 hour unpaid break per shift

• Initial training is Monday–Friday (daytime)

• Role is fully on-site, Belfast city centre

What's in it for you

• £25,480 annually

• 20% uplift for unsociable hours

• Fortnightly pay

• 28 days paid holiday

• Full access to the streaming platform

• Modern site with breakout areas and social spaces

• Strong training and clear progression as the campaign grows

Next steps

Well start with a quick, informal conversation — no pressure, just a chance to talk the role through properly and see if its a fit.

Apply now.

• Full-time permanent position (40 hours per week between 8am - 12pm Monday to Sunday)
• Extensive benefits, including exclusive discounts, well-being support, and dental plans.
• Structured scheduling is provided in advance for a balanced work-life routine.
• Comprehensive training and ongoing development to support your career growth.