Customer Support Advisor Technical

The Customer Support Advisor (Technical) will provide exceptional technical assistance to clients, ensuring their concerns are addressed promptly and effectively. This role is based in Newbury and is ideal for individuals with a passion for customer service in the electronics sector.

Client Details

Customer Support Advisor (Technical), Newbury: This company operates within the electronics and manufacturing sector and is known for its innovative approach to providing technical solutions. With a focus on delivering high-quality services, they are committed to supporting their customers with reliable and efficient assistance.

Description

Customer Support Advisor (Technical), Newbury:

• Respond to customer inquiries and provide technical support via phone, email, or online platforms.
• In this B2B Customer Service role you will be liaising with engineers and helping solve problems
• Diagnose and troubleshoot technical issues related to the company's products and services.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Provide customers with clear instructions and guidance to resolve their concerns independently when possible.
• Monitor and follow up on open cases to ensure timely resolution.
• Assist with product testing and reporting feedback to the development team.
• Stay updated on product knowledge and industry trends to provide informed support.

Profile

Customer Support Advisor (Technical), Newbury:

A successful Customer Support Advisor (Technical) should have:

• Previous experience in a customer service or technical support role.
• A strong ability to diagnose and resolve technical issues effectively - you need to enjoy solving problems
• Proficiency in using CRM systems and support software.
• Excellent communication skills, both written and verbal.
• A proactive approach to problem-solving and customer satisfaction.
• A willingness to learn and stay updated on technical knowledge and industry developments.

Job Offer

• A competitive salary in the range of £23000 to £24,500, depending on experience.
• The chance to work in the industrial/manufacturing sector, contributing to innovative technical solutions.

If you are passionate about customer service and technical support, this could be the perfect opportunity for you. Apply now to join a dedicated team in Newbury!