Customer Support Agent

This is your opportunity to join an expanding Fintech in Southampton that values the growth of its employees' careers and supports and encourages growth.

The Customer Support Agent will likely have experience working within a customer-facing role. Prime applicants may also understand FCA regulations or have experience working in either a contact centre environment or the financial services sector.

Duties and Responsibilities:

• Liaising with other team members to ensure daily strategies are achieved
• Engaging with customers through inbound and outbound calls and SMS
• Striving for a high level of quality across all forms of correspondence
• Maintaining and developing your knowledge of the Bamboo product to allow you to answer customer queries
• Attending and participating in team meetings and training sessions
• Engaging in communication with third-party brokers, as well as our internal
• Underwriting, Compliance, and Collections teams to ensure the best possible outcomes
• Alerting your Team Leader of any irregularity or problem

Candidate Profile:

• Strong communication skills
• Team player
• Enthusiasm to learn
• Ability to work in a lively environment
• Computer literacy
• Active listening
• Proactive & effective questioning

TwentyFour Recruitment is an equal-opportunity employer. If your skill set and experience match the above ad then please apply today and if your CV is shortlisted a consultant will contact you to discuss the next stage of the recruitment process.