Customer Support Assistant

Clacton on Sea, Essex
£13.69 per hour PAYE
Full time
Temporary contract, up to 6 months
On site

Personnel Link are recruiting on behalf of Tendring District Council for 2 Customer Support Assistants to join their team in Clacton on Sea on a full time, temporary basis.

This is a customer focused position supporting members of the public with telephone and electronic enquiries, with a particular focus on the Council's Environmental Services, including Waste Management and Recycling.

The Role

As a Customer Support Assistant, you will act as a first point of contact for members of the public and provide support across a range of Council services.

Your responsibilities will include:

• Responding to customer enquiries by telephone and electronically
• Providing clear and accurate information about Council services
• Handling enquiries relating to Environmental Services, Waste Management and Recycling
• Resolving straightforward enquiries and directing more complex queries to the appropriate Council officer or department
• Providing general administrative support to the department
• Developing a good working knowledge of the Council's services to effectively respond to customer queries
• Supporting different areas of the department depending on operational requirements
• Attending training and team briefings
• Contributing to the continued improvement of customer service

About You

We are looking for candidates who have strong customer service and communication skills and are comfortable dealing with members of the public.

You should be confident using computer systems, able to communicate professionally by telephone and in writing, and comfortable handling a high volume of customer enquiries.

Previous experience within customer service, a contact centre, administration, local government or another public facing environment would be beneficial.

Experience dealing with Environmental Services, Waste Management, Recycling or other Council services would be advantageous, but is not essential.

Hours and Contract

This is a full time, temporary position for up to 6 months, paying £13.69 per hour PAYE.

Due to the nature of the position, the successful candidates will be required to work fully on site in Clacton on Sea.

This position could suit candidates from a range of customer service and administration backgrounds, including Customer Service Advisor, Customer Service Assistant, Customer Support Advisor, Customer Support Officer, Customer Service Officer, Contact Centre Advisor, Call Centre Advisor, Customer Services Administrator, Customer Service Administrator, Customer Care Advisor, Customer Advisor, Council Customer Service Advisor, Customer Contact Advisor, Customer Contact Officer or Administrative Assistant.

If you have strong customer service skills and are interested in supporting an important frontline Council service, apply today with your CV.