Customer Support Assistant - Poole

Customer Support Assistant – Poole

If you enjoy helping people, thrive in a fast-paced environment, and want to build a long-term career, we’d love to welcome you as a Customer Support Assistant at 288 Group in Poole.

Why join us?

A Trusted Company with a Strong History

With over 75 years of experience, 288 Group is more than just an employer — it's a supportive community. We pride ourselves on creating a workplace where people feel respected, valued, and encouraged to grow.

A Convenient, Well-Connected Location

Our office is easy to reach by foot, bus, or car — perfectly positioned between Bournemouth and Poole, and just a short distance from the popular Tower Park leisure complex.

A Collaborative and Supportive Team

You'll join a friendly group of colleagues who believe in teamwork, shared success, and delivering a fantastic experience for every customer.

The Role: Customer Support Assistant

• Hours: 8:45am – 5:00pm, Monday to Saturday (with one set day off during the week)

• Location: Working in our offices at 288 House, Poole (except for Saturdays which will be remote)

• Salary: £25,848 per year

This role is designed as a stepping stone into our Customer Services Advisor position.
⭐ After 6 months, you will progress into a Customer Services Advisor role, where you’ll further develop your skills and take on additional responsibilities.

What You’ll Enjoy:

• Generous Holiday Allowance: 25 days annual leave, rising to 30 with service. No work on bank holidays.

• Birthday Leave: Enjoy your birthday off or take it within seven days — your special day, your choice.

• Annual Company Trading Bonus: Your hard work helps drive success, and we celebrate that together.

• Well-being Benefits:

  • Pension scheme

  • Death in service cover

  • Private healthcare*

  • Free annual flu vaccination

  • Enhanced sick pay*, maternity*, and paternity* benefits

  • Subsidised gym membership

  • Cycle to work scheme

• Community & Celebration: Join us for annual Summer and Christmas parties with inclusive food and drinks.

*Subject to qualifying period

What We’re Looking For

We’re growing our inbound call centre and looking for individuals who bring energy, enthusiasm, and a commitment to doing the right thing for our customers. Even if you haven’t worked in customer service before, we provide full training, ongoing coaching, and supportive guidance to help you succeed.

You’re likely a great fit if you bring:

• A genuine desire to deliver excellent service

• A positive, “can-do” mindset

• Strong attention to detail

• Confidence in solving problems

• Clear and friendly communication

• Basic computer skills

• A willingness to learn and grow

What You’ll Be Doing

• Welcoming Customers: You’ll be the first point of contact, offering a friendly and professional experience.

• Resolving Queries: Handle customer questions and concerns efficiently, aiming for first-time resolution.

• Taking Ownership: See each query through to completion and ensure every customer feels supported.

• Achieving Targets: Work toward clear, achievable service targets.

• Continuous Development: Engage with ongoing coaching and training to support your own growth and progression into the Customer Services Advisor role.

• Working Together: Collaborate with your team to foster a positive, encouraging environment.

• Living Our Values: Show Respect, Ambition, Openness, and Support in every interaction.

• Accurate Documentation: Keep precise records of customer interactions and produce regular updates.

Ready to start your journey with us?

Become part of a team that truly values you — your strengths, your development, and your future.