Customer Support Coordinator

A well-established Customer Services department, requires a Member Services Support Coordinator to join their team. This role will be providing support with the day-to-day running of all areas of the department: administrative support, helping with general office duties and liaising with members both over the phone and by email.

This is a Full Time office based role, situated in the Croxley Business Park.

ROLE:

• Answering inbound calls.
• Managing inboxes for team members on leave.
• Printing, packing up and sending Member documentation.
• Reviewing outstanding renewals.
• Forwarding on and following up on customer invoices.
• Recording all documents received relating to a registered claim.

REQUIREMENTS:

• Excellent communication and organizational skills.
• Professional telephone manner.
• Customer-centric.
• Self-motivated and results driven.
• Friendly, a team player and willing to work hard.

BENEFITS:

• Company pension scheme (auto enrolled)
• Voluntary dental after completion of probationary period
• Company paid private medical insurance after 6 months employment
• Performance-related bonus scheme (subject to bonus scheme rules)
• 23 days holiday per year

HOURS:

• Monday to Friday 9:00am - 5:00pm