Customer Support Co-ordinator

Title: Customer Service Coordinator
Location: Bristol
We are excited to be working with an organisation offering an excellent opportunity for a Customer Service Coordinator to become a valuable member of the team. In this role, you'll act as the key point of contact between customers, partners, technicians, and subcontractors, ensuring customer service cases are efficiently handled within agreed timelines and service levels. You will address customer concerns received through email or phone and manage contractors to resolve snagging or defects in homes.

Key Responsibilities:

• Manage customer service issues via email or phone, ensuring timely and organised resolutions aligned with service-level agreements.
• Delegate tasks to subcontractors, ensuring prompt follow-ups and swift problem resolution (target: within 28 days).
• Deliver exceptional customer experience with empathy and professionalism.
• Maintain consistent communication with internal departments, building effective working relationships.
• Perform administrative tasks, ensuring the database is always up-to-date.
• Achieve customer service KPIs as outlined in company policies.

About you:

• Prior experience in a fast-paced, customer-facing environment.
• Proficiency in Microsoft Office Suite (Excel, Outlook, etc.).
• Ability to handle complaints and navigate challenging situations calmly.
• Strong organisational and problem-solving skills.
• Clear and empathetic communication abilities.
• Team-oriented mindset with patience under pressure.

Why Join?

• Competitive salary with an annual bonus.
• Access to a salary-sacrifice car scheme.
• Generous annual leave (up to 33 days) plus bank holidays, increasing to up to 39 days based on service length.
• Two volunteering days per year to contribute to causes you care about.
• Private medical insurance (employee-funded cover).
• Enhanced maternity, paternity, and adoption leave.
• Competitive pension scheme via salary sacrifice.
• Life assurance is equivalent to 4x your annual salary.
• Share-save and incentive schemes.
• Access to an employee rewards portal and other valuable perks.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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