Customer Support Coordinator

Are you a tenacious and charismatic individual with a passion for delivering exceptional client service? We're looking for a Customer Service Coordinator to join a leading professional services organisation in Cambridge.

In this pivotal role, you'll be the first point of contact for all client enquiries, handling communication with professionalism, clarity, and care. This is an excellent opportunity for someone looking to take the next step in their career and make a real impact within a growing team.

• Act as the primary contact for managing, documenting, and responding to inbound enquiries via phone and digital channels
• Build strong working relationships with clients and internal teams
• Ensure the smooth flow of communication between clients and colleagues
• Maintain accurate records using CRM systems
• Provide consistent, high-quality service that reflects the company's professional values

• Previous experience in a similar client-facing or customer service role is essential
• Ideally, experience in a professional services environment (legal, financial, consultancy, etc.)
• Excellent verbal and written communication skills
• Highly organised, proactive, and personable
• Proficiency with CRM systems is a strong advantage

• Competitive salary of £25,000-£28,000
• Full-time, office-based role with free parking
• Genuine opportunities for progression and professional development
• A supportive, forward-thinking team environment

If you're someone who thrives in a busy, people-focused environment and enjoys being the go-to person, this role could be the perfect fit.

EA First Ltd are acting as an Employment Agency for this permanent vacancy.