Customer Support Coordinator

As Customer Support Coordinator, you will be responsible for the coordination, facilitation and execution of customer-related activities, ensuring seamless order and contract processing across the business. Acting as a focal point for designated customers, you will maintain strong communication links with customers, sales teams, Moog subsidiaries and internal departments.

You will work across systems such as SAP and CRM to manage customer data, process orders and ensure contractual requirements are met with accuracy and efficiency.

Key Responsibilities

• Review, interpret and maintain customer orders and contracts to ensure compliance and integrity.

• Process customer purchase orders, including preparation and distribution of order acknowledgements, reports, invoices and credit documentation.

• Maintain accurate customer records and contractual information within SAP/CRM and associated systems.

• Support new build and repair orders, quotations and contract administration.

• Manage and respond to communications via the Customer Order Centre inbox.

• Scan and upload documentation into relevant business portals.

• Act as the professional interface for designated customers, ensuring effective communication of all customer matters internally.

• Liaise with customers, internal teams, subsidiaries and business partners to enhance opportunities for continued and increased business.

• Contribute to continuous improvement initiatives within the Customer Support Team.

We are seeking a proactive and detail-oriented individual with strong interpersonal and organisational skills. You will demonstrate:

• Substantial experience in customer service, sales coordination or service provision within an engineering or manufacturing environment.

• A business/commercial qualification (desirable), or a minimum of 2 years’ experience in a Sales and Service Coordination role.

• Strong understanding of business processes and IT systems.

• Experience using ERP systems such as SAP (advantageous).

• Knowledge of MRP systems and export processes, including Incoterms (desirable).

• Excellent written and verbal communication skills.

• Strong time management and prioritisation capability.

What We Offer

• Flexible benefits package and development opportunities to support career progression
• 33 days annual leave (including bank holidays)
• Private medical insurance, mental health support and financial advice
• Generous life assurance and company pension contribution (from 6%)
• Employee share options, free onsite parking, EV charging and gym facilities

We review applications on an ongoing basis, and the job posting will be closed once a suitable candidate is selected. We recommend all interested individuals to apply as soon as possible.
 
You Matter at Moog – Our Mission and Vision
At Moog, we prioritize diversity, equity, and inclusion. We aim to create a culture where everyone is valued, respected, and given equal opportunities. We strive to empower employees to bring their authentic selves to work, celebrating our differences to foster a welcoming environment for all.

Note for Recruitment Agencies: We manage vacancies internally, preferring direct hiring and referrals for efficiency. When needed, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply.