Customer Support Coordinator

Part-Time Customer Support Coordinator
15 hours per week | Thursday & Friday | Temporary with potential to become longer term
£15.60p.h.
Mansfield

TurnerFox Recruitment are currently recruiting for a Part-Time Customer Strategy & Support Coordinator to join a government organisation based in the Mansfield area.

The role will involve supporting residents who have reported property/subsidence-related issues, so we are looking for someone who is confident dealing with customers who may sometimes be concerned, frustrated or require additional support.

This is a varied customer-focused support role working 15 hours per week across Thursday and Friday (7.5 hours per day). You will be supporting the team with customer complaints, correspondence and incidents, as well as providing administrative support and communicating directly with customers.

The role of Part-Time Customer Support Coordinator will include:

Monitoring and triaging customer email inboxes and correspondence
Responding to customer enquiries by telephone and in writing
Supporting the handling and administration of customer complaints
Providing support with customer incidents and ensuring information is recorded and communicated appropriately
Liaising with residents regarding reported property and subsidence-related issues
Ensuring customers are kept informed and receive a professional and supportive service
Building positive working relationships with colleagues across the organisation
Liaising with different departments to obtain information and help progress customer enquiries
Filing, updating records and maintaining accurate customer information
Producing letters, emails and other customer correspondence
Providing general administration and coordination support to the wider teamThe ideal candidate for Part-Time Customer Support Coordinator:

We are looking for someone with previous experience in a sensitive customer service, complaints, customer support or administration role who is comfortable dealing directly with customers.

Experience dealing with customer complaints or more complex / sensitive customer enquiries
Previous customer service and administration experience
Excellent written communication skills with the ability to produce professional customer correspondence
A confident and professional telephone manner
The ability to communicate with customers who may be worried, frustrated or experiencing a difficult situation
Strong organisation and administration skills
Good attention to detail and accurate record keeping
Confidence working with colleagues and stakeholders across different departments
Good Microsoft Office skills
A patient, empathetic and professional approachThis is a great opportunity for someone looking for a part-time position working two full days per week. The position is initially temporary but has the potential to develop into a longer-term opportunity.

For further information or to apply, please contact TurnerFox Recruitment.

Unfortunately, due to the volume of applications received, we are unable to respond to every application. If you have not heard from us within 7 days, please assume that your application has been unsuccessful on this occasion.

Keywords for this vacancy - Customer Support / Customer Service / Customer Service Advisor / Customer Support Advisor / Customer Liaison Officer / Resident Liaison Officer / Complaints Handler / Complaints Officer / Customer Resolution Advisor / Customer Resolution Officer / Case Handler / Caseworker / Support Officer / Customer Experience Coordinator / Customer Correspondence Coordinator / Incident Coordinator / Incident Support Coordinator / Incident Response Coordinator / Contact Centre Advisor / Contact Handler / Police Contact Handler / Police Staff / Emergency Call Handler / Complaints / Complex Complaints / Customer Complaints / Incident Management / Incident Response / Customer Correspondence / Sensitive Customer Enquiries / Vulnerable Customers / Case Management / Stakeholder Engagement / Resident Support / Telephone Support / Email Correspondence / Relationship Building / Customer Care / Customer Resolution / Administration / Filing / Inbox Management / Triaging / Microsoft Office / Excel / Accurate Record Keeping / Empathy / De-escalation / Communication Skills
Only candidates based in UK and eligible to work in UK are allowed