Customer Support Coordinator

Key Objectives and Responsibilities:

To provide a high level of telephone based and electronic e-mail support in relation to all client administration
To process all sales orders in an accurate and timely manner
To manage all invoicing processes accurately and within set time frames
To administer all stock returns to third party warehouse
Managing queries in relation to order status
Track all customer orders to final delivery point
Effective liaison with warehouse regarding delivery schedule / priority shipments
Accurate and timely reporting on all despatching anomalies, working in conjunction with the warehouse team
Build and maintain professional relationships with key contacts (internal and external)
Assist the operations and logistics team leader in all “ad hoc” projects as required
Plan and manage workloads adhering to all company SLA’s
Provide backup to colleagues within the sales admin team
Daily filing / general office housekeeping
To display an alignment with company values including passion, integrity, honesty and respect
Other ad hoc duties as requested by Head of Customer Support

Experience & Qualification Requirements:

Educated to Graduate level (Or A-Level education with a minimum of 2 years administrative working experience)
Intermediate & Advanced Microsoft Office skills, including Excel
SAP experience would be beneficial, but training can be provided
English language essential, European language desirable
Ability to communicate on all levels in a clear and concise manner both verbally and electronically