Customer Support Coordinator (German- and French-speaking)

Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, and support our mission to make flexible work a rewarding experience for ambitious workers and businesses.

As a Customer Support Coordinator responsible for our German- and French-speaking market in Switzerland, you will focus on delivering high level support to our worker and client base.

Your Responsibilities

• Respond to customer queries via phone, email and chat in a timely and professional manner.


• Trouble shoot and resolve customer issues ensuring a positive customer experience.


• Collaborate with other departments to escalate and resolve complex issues.


• Management of customer engagement tool.


• Collection of customer feedback on our platform to support further development by the Product and Marketing teams.

Your Capabilities and Skills

• Native-level German or native-level French both spoken and written is required, along with business-fluent proficiency in the other language


• Experience in customer service or similar customer-oriented jobs


• Team player with excellent communication skills, and the ability to thrive working in a remote team.


• Comfortable working in a fast-paced team setting.


• Good knowledge of Excel, Powerpoint. Experience of Intercom a plus.

Work conditions

• The usual weekly working cadence will be Monday to Friday, in fixed shifts starting 08:30am until 5:00pm (30 minutes break)


• This is a non-office-based role and can be performed fully remotely from within the UK. Being within commuting distance of London could be a plus.


• Per annum salary indication £ 31’000,-

Ready to take the next step in a dynamic HR tech company?
At Coople, we connect companies and workers through a platform built for flexible work. We help businesses plan smarter and support people in finding jobs that fit their lives. Our values – Agile, Collaborative, Empowering, Fair, and Passionate – shape our team spirit and define the way we work to truly make a difference.