Customer Support Engineer

Customer Service & Technical Support Specialist
Location: Hendon, North London
Salary: £35,000 - £40,000, depending on experience
Type: Full-time, Office-based

Join the green tech revolution and become part of one of the UK’s most exciting industries—clean energy and smart grid technology. They are seeking a dynamic, technically minded Customer Service & Technical Support Specialist to support the growing demand for innovative home energy storage systems.

What You'll Do
• Be the first line of support for customers and installers during installation, operation, and maintenance.
• Troubleshoot and resolve technical issues by analysing system data and following established processes.
• Deploy software updates and provide real-world performance feedback to the technical team.
• Collaborate on enhancements to customer and installer portals.
• Ensure timely communication and clear follow-ups across the team.

What You’ll Bring
• Proven experience in customer service or tech support, ideally in a technical or electrical setting.
• Strong interest in tech and clean energy, with a quick grasp of new systems.
• Basic knowledge of electrical systems or electronics is advantageous.
• Methodical and process-oriented, with a problem-solving mindset.
• Bonus: Familiarity with Linux, Raspberry Pi, Python, or shell scripting.

You Are
• An excellent communicator, both written and verbal.
• A self-starter who thrives in a team environment.
• Curious, resourceful, and committed to continuous improvement.
• Reliable and responsive when customer support is needed.

What’s On Offer
• Salary of £35,000 - £40,000, depending on experience
• 25 days holiday per year
• Pension contribution
• A chance to grow within a forward-thinking clean tech company