Customer Support Engineer

We are seeking a highly motivated and customer-focused Customer Support Engineer to join our engineering team. This role is responsible for providing technical support and problem resolution related to the mechanical and electrical components of generators and associated auxiliary systems. The successful candidate will work closely with customers, field teams, and engineering departments to ensure reliable operation, maintenance, troubleshooting, and commissioning support.

As part of a multi-disciplinary engineering environment, the role also offers opportunities to broaden expertise across gas turbine and steam turbine operational systems.

Key Responsibilities

• Support the operation and maintenance of generators and auxiliary systems during planned outages, forced outages, and normal operations.
• Troubleshoot, verify, and maintain generator mechanical/electrical components, auxiliary systems, control systems, and instrumentation.
• Carry out on-site commissioning activities and prepare post-outage commissioning reports.
• Prepare technical reports, procedures, specifications, and customer presentations in line with engineering standards and company procedures.
• Respond to customer technical issues using sound engineering principles, technical product knowledge, and analytical problem-solving skills.
• Lead and manage root cause analysis investigations for technical issues and implement corrective and preventive actions.
• Act as liaison between field operations and engineering/design teams to drive timely technical resolutions.
• Support RFQ and PO preparation activities and assist procurement teams with vendor qualification and technical specifications.
• Collaborate with technical proposal engineers to support new business development opportunities.
• Build and maintain strong customer relationships while ensuring effective communication of technical requirements and developments.
• Represent the company professionally during inspections, customer meetings, and vendor interactions.
• Participate in continuous improvement initiatives, including the revision and development of Quality Management procedures.
• Support emergency and unplanned outage activities, including off-hours and weekend work when required.

• Bachelor’s Degree or more in Mechanical/Electrical engineering is preferred with proven experience in Generator design, operation, repair, service, or installation and commissioning
• Proficient knowledge on design, operation and maintenance of generator mechanical components such as generator frame, key bars, spring bars, stator flange, end-winding support system, bearings and bearing housing, hydrogen seal rings, rotor axial fans, hydrogen coolers, hydrogen seals, retaining rings, centering rings, collector rings and brush gear, collector ring fan, etc.
• Previous experience with rotating machine applications, preferably large generators, Gas and Steam Turbines.
• Knowledge of Gas Turbine and Steam Turbine operation
• Experience in developing and writing specifications and/or proposals.
• Effective customer service skills and Strong organisational skills
• Strong analytical and problem-solving ability and adept at communicating with all levels of the organisation
• Proficient in technical report writing and communication skills
• Ability to work in a multidisciplinary team with people from different cultures and nationalities.
• Good knowledge of the MS Office suite, including Word, Excel, and PowerPoint.
• Fluency in business English, knowledge of Japanese would be an advantage but not essential.

At Mitsubishi Power, diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients.  We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team