Customer Support Engineer - SCADA systems

About the Role:

This role requires in-depth
technical experience with GE ADMS products, focusing on Power On
Fusion (PoF) and Power On Advantage (PoA). The Customer Support
Engineer will work on DMS applications, including OMS, DER, SCADA,
and DNAF, ensuring end-to-end functionality and support for
electrical transmission and distribution systems.

Key Responsibilities:

• Install, support, and maintain
  ADMS systems including SCADA, OMS, and DNAF.
  

• Analyze and troubleshoot issues
  across UI, network, performance, and communication layers.
  

• Participate in cross-functional
  coordination to drive closure of customer issues.
  

• Mentor junior team members in
  troubleshooting techniques and contribute to internal knowledge
  bases.
  

• Ensure NERC CIP compliance and
  adherence to change control protocols.
  

• Engage directly with customers
  for diagnostics, issue resolution, and reporting.
  

Essential Skills and Experience:

• Hands-on with GE ADMS products
  including PoF, PoA, OMS, SCADA.
  

• Knowledge of Transmission and
  Distribution networks.
  

• Experience with Oracle, SQL,
  Jasper Reports, Cassandra, Linux, and Windows.
  

• Good understanding of IP
  networks, DNS, firewalls, Active Directory.
  

• Strong analytical and customer
  interaction skills.