Customer Support Exec - Events

Join our clients dynamic team and be at the forefront of supporting cutting-edge online exhibitor manuals and marketplaces for events across the UK and around the world. You'll be a key player answering queries and driving success within the renowned online manual delivery team.

Key Responsibilities:

• Exhibitor & Supplier Communication:
  Respond to and manage day-to-day queries from exhibitors and suppliers, providing accurate information and ensuring a high level of service.
• Manual & Marketplace Setup:
  Assist with the configuration and maintenance of event manuals and online marketplaces, ensuring timely setup and accurate data entry.
• Liaising with Event Organisers:
  Collaborate with event organisers to understand requirements, share progress updates, and ensure all elements are aligned for event delivery.
• Task Management:
  Create, assign, and track tasks using ClickUp to maintain workflow visibility and ensure deadlines are met.
• Customer Support:
  Monitor and respond to inquiries via Zendesk, maintaining clear records and escalating issues where necessary.

What makes you the perfect fit?

• A good standard of English, written and verbal communication
• Strong attention to detail
• Ability to manage workload and prioritise tasks
• Good team player
• Excellent organisational skills
• Good working understanding of admin software; Zendesk, Microsoft Office, Excel, etc
• Familiar with the pressures of competing deadlines and balancing this with internal and external expectations
• An understanding of exhibitions and conferences is desirable but not essential

This is a full-time role based in the Coventry office.

ALL APPLICANTS MUST BE FREE TO WORK IN THE UK.
Exposed Solutions is acting as an employment agency to this client.
Please note that no terminology in this advert is intended to discriminate on any grounds and we confirm that we will gladly accept applications from any person for this role