Customer Support Executive

Customer Support Executive

Location: Guildford

Salary: £22,000 - £27,000

My client based in Guildford is seeking a Customer Support Executive to join the team, a great opportunity to build hands-on experience in a fast growing tech business, working, learning how operations, sales, logistics, and customer support all come together.

Responsibilities

Supporting our business customers across their full order cycle - technical queries and order updates, to product advice and quote requests

Working with our custom-built fulfilment platform, to drive efficiency and deliver the best support experience

Liaising with couriers, suppliers, and manufacturers to keep everything running smoothly and understand the full supply chain

Solving problems quickly - whether it’s a shipping issue or technical query, you’ll stay calm and use multiple sources to find the best solution

Educating and empowering customers - helping them better understand the products, systems and tools theyre using

Supporting sales with a solution-based approach: identifying customer needs and offering the right mix of products

Experience and skills

GCSEs Maths and English

A natural communicator - clear, confident and approachable

A determined problem-solver - you don’t stop until the issue is resolved

Tech-savvy and curious - you enjoy learning new things and are excited by innovation

Organised and proactive - you stay on top of your tasks and take initiative to go the extra mile

Benefits

Join a dynamic, high-energy team where no two days are the same

Gain first-hand experience in distribution, customer experience and B2B sales

Enjoy genuine opportunities for growth and progression as the business continues to scale