Customer Support Executive

Customer Support Executive
Location: Northfleet, Kent
Salary: £26,000 - £30,000 Per Annum
Job Type: Permanent, Full-Time
Industry: Construction Supply / Sales Support
Recruiter: Diamond Search Recruitment

Are you a passionate and customer-focused professional seeking your next challenge?

Diamond Search Recruitment are proud to be exclusively representing a highly respected and established supplier to the mechanical, ventilation, and electrical trades. Our client is experiencing continued growth and is looking for a proactive Customer Support Executive to join their dedicated team.

This is a fantastic opportunity to join a forward-thinking company known for its exceptional service, depth of stock, and commitment to excellence.

The Role:

In this fast-paced and varied role, you will be responsible for delivering high-quality customer service, ensuring that quotes and orders are processed efficiently, and resolving customer queries with a solution-driven mindset.

You will work collaboratively with internal teams (Transport, Warehouse, Purchasing) and act as a key point of contact for customers, building strong relationships and supporting overall sales performance.

Key Responsibilities:

• Responding to customer enquiries with professionalism and accuracy
• Processing quotes and orders in line with service level agreements
• Following up on outstanding quotations to support conversion
• Making outbound calls to maintain and build client relationships
• Liaising internally to ensure customer satisfaction from order to delivery
• Maintaining a high level of product and system knowledge

About You:

• Previous experience in a sales support or customer service role
• Experience within the construction industry is advantageous but not essential
• Highly organised and detail-oriented, with the ability to multitask under pressure
• Strong communication skills and a customer-first approach
• IT proficient
• A positive, self-motivated attitude and a desire to grow within the company

What’s in it for you?

• A competitive salary and benefits package
• Supportive and inclusive work environment
• Join a team that values integrity, hard work, and outstanding service
• Be part of a company that genuinely cares about its people

Apply today and take the next step in your career with a trusted recruiter and a growing, respected employer.

Diamond Search Recruitment is acting as an employment agency on behalf of our client for this vacancy.