Customer Support Executive

Customer Support Executive

Are you passionate about providing exceptional customer service and have experience in the hospitality industry? We’re looking for a friendly, proactive, and people-focused Customer Support Executive to join our clients growing team.

This is a great opportunity for someone looking to transition from hospitality into a fast-paced, rewarding role where your communication skills, empathy, and problem-solving abilities truly shine.

What You'll Be Doing

• Act as the first point of contact for customers via email, phone, and chat
• Handle enquiries, feedback, and issues in a professional and solution-focused manner
• Troubleshoot problems and escalate to relevant departments when needed
• Maintain accurate records of interactions using our CRM system
• Help improve customer support processes by sharing feedback and ideas
• Be a brand ambassador, delivering a positive and helpful experience at every touchpoint

What We're Looking For

• Experience in a customer-facing role, ideally in hospitality or events
• Excellent communication and active listening skills
• Empathy, patience and a calm professional attitude
• Strong attention to detail and the ability to multitask under pressure
• A genuine passion for helping people and solving problems
• Tech-savvy with basic familiarity using email, CRM tools, or customer service platforms (training provided)

Nice to Have

• Exposure to working in a fast-paced environment
• Bilingual or multilingual skills (a bonus but not essential)

Ready to make the move from hospitality into a role where your people skills really shine?
Apply now or get in touch with your name/contact info to find out more!