Customer Support Executive

Customer Account Coordinator

Location: Ramsgate

Contract: Full-Time / Permanent

About the Role:

We are looking for a proactive and detail-oriented Customer Account Coordinator to join our team. In this role, you will manage customer accounts, ensuring high-quality service while meeting cost and delivery targets.

You will build and maintain strong relationships, handle customer queries efficiently, and work closely with internal teams to support smooth order scheduling and issue resolution.

Key Responsibilities:

• Build and maintain strong customer relationships.
• Resolve customer queries related to accounts and warranties.
• Manage order scheduling and prioritize urgent requests.
• Coordinate resolution of technical issues between workshops and customers.
• Provide regular updates on order status and delivery performance.
• Maintain account gross margins.
• Raise work orders and handle related documentation.
• Keep accurate records by scanning and filing work packs.

What We're Looking For:

• Experience in customer interaction and account management.
• Strong data analysis skills, proficient in Excel (including pivot tables).
• Experience within a manufacturing/engineering environment
• Excellent written and verbal communication skills.
• Ability to work well in cross-functional teams.
• Organised with excellent attention to detail.
• Ability to multitask and meet deadlines under pressure.
• Minimum GCSE Maths and English or equivalent.
• Fluent in English; additional languages a plus.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format.

If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you!

You can find us on LinkedIn, Facebook, Instagram and X @nagrecruitment

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.