Customer Support Executive

We're currently looking for a proactive Customer Support Executive to join a dynamic team supporting key customer accounts. This role focuses on relationship management, order coordination, issue resolution, and ensuring a seamless customer experience from start to finish.

This position would suit someone with strong organisational skills, an eye for detail, and the ability to communicate effectively across teams and with customers.

• Build and maintain strong, professional relationships with assigned customer accounts.
• Resolve customer issues, including account queries and warranty-related concerns.
• Manage and maintain the Forward Load - schedule customer orders, provide quotes, and coordinate with the Commercial Manager.
• Act as the liaison between technical teams/workshops and customers to resolve technical issues efficiently.
• Provide regular updates on On-Time Delivery (OTD) performance and customer status reports.
• Ensure profitability by monitoring and maintaining gross margins for assigned accounts.
• Raise work orders (WOs) and oversee the completion and filing of work packs.

• Excellent interpersonal and relationship-building abilities.
• Strong communication skills, both written and verbal.
• Highly organised with strong administrative and analytical skills.
• Comfortable working under pressure and juggling multiple priorities.
• Proactive, innovative, and enthusiastic with a self-motivated approach.
• Able to collaborate effectively with cross-functional teams.

This is a great opportunity for someone who enjoys a blend of customer service, operations, and coordination. You'll play a key part in ensuring customer satisfaction and supporting smooth day-to-day operations.

ACS are recruiting for aCustomer Support Executive. If you feel that you have the skills and experience required in this advertisement to be a Customer Support Executivesubmit your CV including an outline of your experience as a Customer Support Executive. It is always a good idea to include a covering letter outlining your experience as a Customer Support Executive with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Support Executiverole you desire.