Customer Support Executive

HOW YOU CAN MAKE A DIFFERENCE

About you:

Do you want to spend your working time making a positive difference to the world around you? Are you passionate about supporting the medical and pharmaceutical industries, and many more? Do you care about keeping patients and people safe? If so, then a career with Steris AST as a Team Leader could be a great fit for you.  

About Us:

At Steris AST we are the trusted experts in technology-neutral sterilization services including radiation and gas modalities.

We offer electron beam, gamma, X-ray, ethylene oxide and vaporized hydrogen peroxide technologies for the purpose of product sterilization. Whether that product be a single use medical device, consumables in a hospital environment, cosmetics and toiletries, or industrial products, we make sure everything that makes its way to an end user is safe for use or consumption.  

WORKING PATTERN

• 12 MONTHS' FIXED TERM CONTRACT


• Mon - Fri, 39.5 hours per week (split over a 9-day fortnight)


• Flexible working hours structure: 7am start - 4pm finish (includes 45 mins of break time)

WHAT IS INVOLVED

The Customer Support Executive is responsible for delivering end-to-end customer service and operational support, acting as the main point of contact for customers and ensuring accurate, timely communication across all channels. The role involves managing orders from quotation through to dispatch, coordinating with internal teams and third-party providers, supporting financial and forecasting activities, and contributing to continuous improvement, safety, and quality standards across the site.

WHAT YOU WILL DO

• Create customer quotations, sales orders, invoices, and shipping documentation.


• Act as the primary customer contact, handling queries (including technical), updates, and issue resolution via phone, email, and meetings.


• Manage customer orders end-to-end, including stock checks, allocation, and communication of delays or changes.


• Lead dispatch operations, including export documentation, licensing, and shipment readiness.


• Maintain sales records and produce monthly sales reports and customer forecast plans.


• Coordinate with third-party providers and customers for calibrations, irradiations, and pre-shipment requirements.


• Support accounts by following up on aged debt and ensuring payments align with terms.


• Raise purchase orders for materials and services required for order fulfilment.


• Drive process improvements and support continuous improvement initiatives (e.g. CI, 5S, Gemba).


• Provide backup reception support, including handling calls and supervising visitors.


• Promote a culture aligned with company values (Achievement, Innovation, Integrity, Accountability).


• Participate in safety activities including audits, fire testing, risk assessments, and incident reporting.


• Ensure compliance with health & safety and operational procedures.


• Support audits and maintain high standards of quality and workplace cleanliness.

REQUIRED EXPERIENCE

• Strong communication skills.


• Effective use of MS Excel, MS Word, MS PowerPoint.


• Experience handling high priority complaints, documenting investigation reports, and responding to Customer queries.


• Capable to complete statistical and data analysis using statistical tools such as MS Excel for KPI reporting and trending.


• Strong influencing and  interpersonal and communication skills to build effective working relationships across all key functions.


• Provide daily communication with production staff regarding performance, areas for improvement, company news/updates, etc


• Candidates should have a proven track record of working in a fast-paced environment and be capable of handling multiple development aspects of assigned projects.