Customer Support Executive (agricultural)

We’re partnering with a specialist supplier to the food & drink supply chain to recruit a technically confident Customer Support Executive.

This is a high visibility, hands on role for a senior customer facing professional who thrives on problem solving, field visits and building trusted relationships with growers, processors or supply-chain operators.

The role is hybrid with regular travel to a North Yorkshire office and UK customer sites.

Key Responsibilities

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Act as the primary on-site technical support contact for customers, delivering installations, fault diagnosis and system checks.

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Give practical, best-practice guidance to ensure products perform reliably and compliantly.

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Capture and communicate customer insight and site feedback to commercial, logistics and technical teams.

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Maintain clear visit reports, installation records and case notes in internal systems.

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Represent the business at demonstrations, open days and occasional industry events.

Key Skills & Experience

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Proven experience in customer or technical support within food, drink, agriculture, engineering or a closely related sector would be beneficial.

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Comfortable working in both office and on-site environments; able to visit farms, storage sites and processing locations.

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Strong communicator who can confidently advise senior customer contacts and translate technical issues for non-technical stakeholders.

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Organised, detail-focused and competent with IT systems and reporting tools.

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Able and willing to travel regularly across the UK and attend the North Yorkshire office as required.

Package & practicals

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Salary up to £35,000 per annum.

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Company car provided.

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Hybrid working model (office/home) with regular customer travel.

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Monday–Friday working pattern; full details of benefits and holiday entitlement to be shared during interview.

This is a varied, autonomous role ideal for a technically minded professional who enjoys practical work and building long-term customer relationships.

You’ll influence product performance and service delivery through hands-on support and clear customer feedback, with scope to grow your technical expertise and industry profile.

Please get in touch for more information or apply with your CV today
Only candidates based in UK and eligible to work in UK are allowed