Customer Support Manager

TSR are currently recruiting on behalf of a new build housing developer for a Customer Liaison Manager covering developments across the Warrington

The main function of the role is responsibility for the handover of homes to customers, working with all departments to ensure the homes are defect free before, and after customers into their new home and enhance the customer's experience of their home buying process.

Responsibilities:

To carry out quality control inspections of multiple new homes across dedicated sites within the region in accordance with the main purpose of the role

To carry out Customer Care Introduction calls

Visit and liaise with customers and site teams to ensure completion of agreed defects, and identifying recurring defects and material issues and feedback to line manager to include proposed solutions

To record the results of these inspections and report back to stakeholders on outcomes

Attending & chairing (as required) weekly sales and construction meetings

Regular site visits to carry out spot checks of the properties in build to inspect the quality of construction, to review build progress and to maintain good working relationships

Attending NHBC Claim Investigations meetings as and when required

Develop constructive relationships with site teams, sales teams, contractors and internal departments and ensure all communication is updated onto the CRM system

Manage own diary to ensure all properties are inspected in line with predicted completion dates

Qualifications & Experience

Previous experience gained through working in Site Management; Clerk of Works; Customer Care; Buildings or NHBC inspection roles is an essential requirement

A 1st class understanding of the expected fit and finish of a new home

The ability to deal with difficult situations and communicate in a clear and confident manner

Strong customer facing experience coupled with a delivery focus

Must be able to work as part of a team and be self-motivated when working independently

Skills / Knowledge

Up to date buildings regulations knowledge

NHBC knowledge

Customer care

Time management

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.