Customer Support Manager

We are looking for an experienced Customer Support Manager to join a small yet busy customer service team on a full time, permanent basis.

Benefits:

• Pension
• Cycle to Work Scheme
• Large kitchen with sofa and tv
• Free tea and coffee
• 24 days holiday
• Free life assurance & long-term sickness benefit covering 2/3rds of salary until retirement.
• Option to purchase company shares.

As the Customer Support Manager, you will be responsible for:

• Managing a team of 2 customer support administrators
• Allocating workload
• Taking ownership of ensuring all support tasks are dealt with promptly and efficiently.
• Managing customer correspondence, complaints procedures and queries - acting as the main point of escalation.
• First point of contact for contract cancellation negotiations, addendum's and updating terms / conditions as required.
• KPI reporting.
• Organising service visits, assisting with engineer diaries, monitoring equipment stock, completing stock takes, organising installations.
• Many other duties, full job description available upon request

The successful Customer Support Manager have the following related skills / experience:

• Strong customer service experience
• Previous team leadership / management experience is essential
• Excellent organisational skills
• Proactive and problem-solving

For more information, please contact Julie Harding or Chloe Bennett on