Customer Support Manager

Role Description
This is a full-time role for a Customer Support Manager at Bits. As a Customer Support Manager, you will be responsible for overseeing and managing part of the customer service operations. Your tasks will include maintaining high levels of customer satisfaction, managing and training the customer service team, analyzing customer service data, and implementing strategies to improve customer support processes. This is an on-site role located in London.

Qualifications
Customer Satisfaction, Customer Service Management, and Customer Support skills
Analytical Skills and Communication skills
Experience in managing and training customer service teams
Ability to analyze customer service data and implement improvement strategies
Excellent interpersonal and problem-solving skills
Knowledge of CRM software and customer service tools
Strong leadership and decision-making abilities
Ability to work in a fast-paced environment
Bachelor's degree in Business Administration or relevant field