Customer Support Representative

Company Description

Intelligent Pensions Ltd. is a specialist wealth and retirement advisory service provider located in Glasgow, and covering the whole of the UK. We offer comprehensive advice in all areas of retirement and later-life financial planning. As a recognised leader in the industry, we have received multiple awards for our expertise and innovative solutions.

Role Description

This is a full-time hybrid role as a Customer Support Representative at Intelligent Pensions Ltd. The Customer Support Representative will be responsible for providing excellent customer service, resolving customer issues, and ensuring customer satisfaction. The role will involve communication with colleagues and customers, troubleshooting problems, and assisting with various customer support and administration tasks. Some remote work is possible, but the role is primarily located in Glasgow and will require the succesful applicant to attend the Glasgow office on specified days.

Qualifications

Customer Support and Customer Service skills
Excellent communication skills
Customer satisfaction focus
Troubleshooting and problem-solving abilities
Strong interpersonal skills
Ability to work independently
Previous experience in financial services and a customer support role is preferred