Customer Support Representative

Job DescriptionCustomer Support ExecutiveReady to embark on an exciting journey of customer care excellence? Look no further! We are on the hunt for a passionate and dynamic Customer Service Representative to join our growing team.As a pivotal member of our organisation, you'll be the voice of our brand, creating unforgettable experiences for our valued partners. If you thrive on problem-solving, have a knack for empathetic communication, and possess a deep commitment to customer satisfaction, this is the job for you!Join us in delivering top-notch support and take your career to new heights in an innovative and customer-centric environment.Responsibilities – I want to and can do that!As a Customer Support Executive at Coincover you’ll be mostly reviewing identification checks for our end-user accountsResponding to customer queries via phone, email and webchatMaking changes to customers detailsProvide accurate information to customers about their policyDealing with customer queries over paymentIdentifying and assessing customer needs to achieve satisfaction and a one communication resolutionEnsure all customer records are updated accuratelyContact customers by phone and email for outstanding documentationEnsure that all FCA compliance procedures are adhered to at all timesInvestigate and resolve customer complaintsRequirements – I've already done that or have that!A positive “can do” attitudeExcellent verbal and written communication skillsGreat listening skillsHigh level of accuracy and attention to detailGood problem solverAbility to work in a fast-paced environmentAbility to multi-task and manage time effectivelyBe able to demonstrate patience and empathyExcellent customer service skills, incorporating a confident and pleasant telephone mannerPrevious customer service experienceComfortable dealing with customer queries and complaintsKeen to learn new skills and quick to adaptExtra Mile – knock our socks off!Have Crypto or Blockchain experienceHave experience within a FinTech start upHave experience in a SaaS companyYou could have worked in a office based roleAbout CoincoverBlockchain technology is changing everything. However, it brings its own set of unique risks. Coincover exists to ensure everyone is protected, enabling them to innovate freely, without constraints.Coincover provides a complete blockchain protection solution, addressing the most significant barrier to mainstream adoption: trust. Our protection solutions ensure that access and assets are never lost.Founded in 2018, Coincover is backed by leading fintech and blockchain investors. Today, we help over 300 of the biggest names in blockchain protect themselves and their customers from theft, hacking, and human error, including Fireblocks, BitGo, and Bitso.