Customer Support Representative

Job Description

Customer Support Agent – Fintech
Travel to Bristol or London office once a month

My client is an exciting Fintech who are on a mission to end financial exclusion. They believe everyone deserves the chance to build a better financial future, and they have built an incredibility innovative product to help people do that. They are a young, rapidly expanding start-up business looking for the best talent to join them on their global scale-up journey. They are multi award-winning and are in the UK and the US and have already helped a million people to improve their financial health.

The role of Customer Support Agent - Fintech
This is a unique opportunity to join a small, but rapidly expanding team. The role will involve first-line support via email, live chat and social media. You’ll get involved with many individual and team projects. Your input and ideas into the development of the product will also be welcomed in this exciting opportunity to be part of a fast-growing financial inclusion FinTech.

Who you are as a Customer Support Agent - Fintech
Minimum of 2 years experience working for an online member support team (Fintech and/or startup preferable)
Experience working with Helpscout or Zendesk, live-chat is a must
Quick learner and eager to make a difference

Benefits for the Customer Support Agent - Fintech
● Annual bonus
● £500 annual learning fund
● 25 days paid holiday plus bank holidays, a day off on your birthday month and if you move house
● Pirkx employee reward scheme; telephone GP, free counselling, high street discounts and more