Customer Support Specialist

Job Title: Customer Support Specialist

Location: Worthing (Hybrid - minimum 3 days in office)

Hours: Monday - Friday

Pay: £25,000 - £27,000 per annum (dependent on experience)

Start Date: ASAP / Immediate

An excellent opportunity has arisen for a Customer Support Specialist to join one of our longstanding clients, an exciting and dedicated business in Worthing.

Benefits:

• Hybrid working structure - 3 days in office, 2 days at home
• No weekend working
• Ongoing training and development opportunities
• Supportive and collaborative team culture
• Career progression opportunities within a growing company

The Requirements:

• Customer service experience (telecoms a bonus)
• Strong communication and organisational skills
• Confidence working across teams and taking ownership of tasks
• Solid IT skills, including MS Office and business systems (e.g. Autotask)
• Detail-oriented and proactive with a team-player mindset

The Role:

• Deliver excellent service via phone and email
• Maintain and grow client accounts through proactive support
• Resolve queries and first-line faults efficiently
• Recommend suitable solutions and upsell services
• Manage cancellations, complaints, and service issues
• Provide remote system training via Teams
• Process telecom orders, including number porting, licences, and SIP services
• Monitor SLAs, handle escalations, and manage support tickets

If you're keen to join an exceptional team who can offer an excellent working environment and promising career progression, then please apply to this Customer Support Specialist role or call Jamie Watson on between 9:00am - 5:30pm, Monday - Friday.