Customer Support Specialist

Customer Support Specialist (Paediatric Trauma and Deformity Business)

Responsible to: Managing Director

Responsible for: The post has no line management responsibility

Principal Contacts

• Internal. Managing Director. All other company staff including clients of Osteoplus Ltd as required.
• External. Customers, potential customers, suppliers, contractors.

Environment

The post is based at the company offices in Unit 1b Century Park Swansea. The role may include occasional travel to other premises for meetings and or training purposes.

Job Purpose

To provide a range of professional and administrative services to ensure the smooth running and professional standards of OsteoPlus Limited and its back-office functions for Managed Services Clients. This list is not exhaustive and covers the general responsibilities.

Principal Duties and Responsibilities

• To be responsible for the maintenance of an electronic database that contains all relevant customer details.
• To undertake telephone contact with customers or identify the appropriate individual within the company/Hospital concerned to liaise with (that being the person who would place business with clients).
• To keep records of prospective new clients, the contact details of the responsible person within the business, and the outcomes of the initial discussion.
• To make contact with individual customers and / or the responsible person within each Hospital account.
• To maintain and develop an ongoing relationship with major customers of the company and key personnel of OsteoPlus clients.
• To pick, pack and ship orders to customers.
• To be responsible for stock receipt and delivery arrangements to customers.
• To undertake any training as required.
• To undertake other duties as reasonably required.
• Use of Microsoft Word, excel and email are essential to undertake duties.

Company Overview

OsteoPlus Ltd:

OsteoPlus manufacture General and Bespoke Surgical Instruments, Patient Matched Orthopaedic Implants, Patient Matched Craniomaxillofacial Implants, Cutting Guides and Anatomical models for surgery, Patient Matched Veterinary Implants and Guides. There is currently no on site manufacturing all work is subcontracted out. OsteoPlus Ltd are certified to ISO13485:2016 to comply with Medical Device Regulations.

EliteMediserv® (a division of OsteoPlus Ltd):

EliteMediserv® provide managed services to medical device companies, this includes customer service front and back-office services, accounting, warehousing, loan set management, shipping, and logistical services. EliteMediserv® act as a company head office and provide all services to achieve this. EliteMediserv® is certified to ISO13485:2016 to comply with client and medical device requirements.

EliteMediserv® clients conduct business in Clinical Diagnostics, Orthopaedics, Paediatric Orthopaedics, PPE and General Surgery.

OsteoPlus International:

We are assessing potential markets in the EU and North America.