Customer Support Specialist

The Customer Support Specialist will play a crucial role in delivering exceptional support to clients within the industrial and manufacturing sector. Based in Burgess Hill, this role requires a detail-oriented professional capable of managing customer interactions and resolving queries efficiently

Client Details

The employer is a well-established organisation within the industrial and manufacturing sector, known for its innovative approach and commitment to delivering high-quality products and services. As a medium-sized enterprise, they are focused on maintaining strong client relationships and ensuring customer satisfaction.

Description

Respond to customer queries and requests promptly and professionally.
Provide solutions to customer issues while maintaining a high standard of service.
Manage and update customer accounts and records accurately.
Collaborate with internal teams to ensure seamless service delivery.
Monitor and track customer orders, ensuring timely fulfilment and delivery.
Identify opportunities for process improvements to enhance the customer experience.
Support the preparation of reports and documentation as required.
Maintain compliance with company policies and industry regulations.Profile

A successful Customer Support Specialist should have:

Proven experience in a customer service or support role, ideally within the industrial or manufacturing sector.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal abilities.
Proficiency in using customer relationship management (CRM) software or similar tools.
Ability to multitask and prioritise workload effectively.
A proactive approach to identifying and resolving issues.
Knowledge of industry-specific processes and terminology would be advantageous.Job Offer

Competitive hourly rate ranging from £15 - £18 per hour
Fixed-term contract with potential for growth and development opportunities.
Supportive and collaborative work environment in Burgess Hill.
Exposure to the industrial and manufacturing sector.
Comprehensive benefits package to support your well-being.If you are passionate about delivering excellent customer service and are looking for a new challenge, apply now to join a respected name in the industrial and manufacturing industry
Only candidates based in UK and eligible to work in UK are allowed