Customer Support Specialist

This is a fantastic opportunity to join a European leading business, where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years.

They are proud of their fast-paced and dynamic manufacturing environment, where customer satisfaction and continuous improvement are at the heart of everything that they do.

Customer Support Specialist Pay, Hours and Benefits

* £27,800 – with an OTE of £33,000

* 8:30am – 5:00pm Monday to Friday

* 23 days holiday plus bank holidays

* Full in-depth training is provided

* Profit related pay

* Life insurance cover

* Employee Assistance Programme

This Customer Support Specialist role is commutable from the following areas: Ripley, Alfreton, Sutton in Ashfield, Pinxton, South Normanton

Role Overview

As a Customer Support Specialist, you will guide customers through every stage of their journey, from their first enquiry right through to final installation, ensuring they receive the most suitable solutions for their individual requirements.

This is not a cold-calling sales position. Instead, the role focuses on handling incoming enquiries alongside proactive follow-up communication, offering clear advice, support, and reassurance throughout the process.

You will collaborate closely with customers, assessors, and internal teams to deliver a seamless, positive experience from initial contact through to completion.

Customer Support Specialist Candidate Requirements

* Previous experience in a customer service, sales support, or customer-facing role

* Strong communication skills, both written and verbal

* Professional, friendly, and confident telephone manner

* Empathetic, patient, and positive approach to supporting all types of customers

* High attention to detail with strong organisational abilities

* Ability to stay calm, focused, and efficient in a busy environment

* Proactive, self-motivated, and comfortable using IT systems and admin tools

Customer Support Specialist Key Responsibilities

* Managing customer enquiries across phone, email, live chat, website, and marketing channels in a professional and timely manner

* Providing tailored advice on products and services based on individual customer needs

* Supporting customers through their decision-making journey with clear, empathetic guidance and reassurance

* Coordinating and booking customer assessments, appointments, and installation schedules

* Delivering basic technical support and resolving customer queries and service issues efficiently

* Maintaining accurate customer records and ensuring all system updates are completed correctly

* Building strong relationships with customers and supporting wider commercial team activities where required

Please Note: Candidates must have the right to live and work in the UK.

Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates.

If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch.

Should you want to learn more about any of our OFFICE, SUPPORT & ADMINISTRATION vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me to have an informal, confidential chat.

Probe Technical Recruitment, providing Office Support & Administration Recruitment Support since 1994
Only candidates based in UK and eligible to work in UK are allowed