Customer Support Technician

Company : Owen Daniels

Job Type : Full Time

Henley-On-Thames, Oxfordshire

Number of Applicants

000+

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Job Description - Customer Support Technician

My client are well recognised manufacturing business and are currently needing a Customer Support Technician to join their team to help with continuous growth within the business offering excellent training and development opportunities. As a Customer Support Technician you will be responsible for providing excellent after sales service and technical support on a vast range of products ensuring timely and accurate technical advice to customers via telephone, email or website enquires. Ideally, the Customer Support Technician will have experience working in a strong customer support/customer service environment and have strong telephone skills, excellent timekeeping ability a passion for problem solving!

Customer Support Technician
Henley
Permanent Position
35 Hours a Week (Mon-Fri)

Main Responsibilities as a Customer Support Technician:

Answering customer questions regarding the selection, performance, cost, availability, installation issues of company products
Reporting any customer concerns and identifying multiple continuous issues calls to senior members of staff
Maintaining detailed knowledge of the Company’s products and how they work
Detecting potential insurance claims and reporting details to the Technical Assist Manager.
Actively ensure that the companies CRM system is kept up to date
Diagnose product and system issues and arrange service agent call-outs where necessary

Person specific skills required for Customer Support Technician:

Experience of working in a customer support/service function
Experience working in a fast-paced high volume call environment
High-level customer service skills
Effective decision-maker who remains calm under pressure and keeps safety and efficiency in mind as the top priority of our Company.
Analytical – can relate and compare data from different sources, quickly identify and resolve issues, secure relevant information and identify relationships.
Effective at assisting technical discussions in the team and confident in challenging approaches when they don’t seem right

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Customer Support Technician

Job Description - Customer Support Technician

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