Customer Warranty Specialist

Customer Warranty Specialist | Northampton (Hybrid Working) | £24'700 - £25,000 DOE + Benefits

We're currently recruiting on behalf of a well-established and growing organisation for aCustomerWarranty Specialist.

This is an exciting opportunity for someone passionate about delivering exceptional customer service and who thrives in a problem-solving role. You'll be responsible for managing and resolving a wide range of customer warranty cases relating to home improvement products.

• Managing warranty claims via phone and email, ensuring timely and clear communication with customers.

• Investigating each case thoroughly using internal systems and stakeholder input to determine appropriate resolutions.

• Coordinating with key parties to develop and implement a plan of action that effectively resolves customer concerns.

• Applying knowledge of product warranties, workmanship guarantees, and relevant consumer legislation to fairly and consistently resolve cases.

• Handling difficult conversations with professionalism and empathy to achieve mutually beneficial outcomes.

• Organising remedial works where required and scheduling corrective action through internal systems.

• Minimum of 1 year's experience in a customer service or warranty-related role.

• Strong attention to detail and excellent organisational skills.

• Proven ability to manage multiple tasks efficiently and work at pace.

• Confident communicator with great influencing skills and a customer-focused mindset.

• Proficiency with computer systems, including Google Docs or equivalent.

• A positive, respectful, and solution-oriented approach to work.

This is a hybrid role on a rota basis - alternating weekly between 3 days WFH / 2 days office-based and 2 days WFH / 3 days office-based.

• Annual bonus scheme

• Save-as-you-earn share scheme

• Contributory pension

• Staff discount on a wide range of products

• Access to a colleague discount platform - retail savings, cashback offers, gym discounts, and cycle to work scheme

Ready to take the next step in your career? Apply now and become a part of a supportive, forward-thinking team where your skills and contribution really matter.

BBBH33587