Customer/Technical Support - Electrical & Electronic Systems

Customer/Technical Support - Electrical & Electronic Systems in Beverley (HU17) | Sargent Electrical Services Limited Find a job Post a job Sign up Tired of searching? Let’s find you the right jobs faster Get Started Search These jobs were popular with other job seekers Technical Assistant Vuba Paragon, Hull (HU1), HU1 1UU From £27,100 to £31,000 per annum 3 weeks ago Electronics Repair Technician Get Staffed Online Recruitment Hull (HU7), HU7 £13 - £14.50 per hour 1 month ago Maintenance Engineer - Injection Moulding ASC Connections Ltd Hull (HU5), HU5 2PP £37000 - £45000 per annum 1 month ago Vehicle Technician/MOT Tester Halfords Hull, North Humberside £38,800 - £41,800 per year 2 weeks ago Maintenance Engineer Lewis Garner Consulting Scunthorpe (DN15) £46,125 per annum PLUS BENEFITS 1 day ago Mechanical Fitter TechNichols Resourcing Ltd Brigg (DN20) From £40,000 to £43,000 per annum 1 week ago Shift Engineer Henderson Brown Recruitment Limited Grimsby (DN31), DN31 Up to £52222.36 per annum 2 days ago Multi-Skilled Engineer McCain Foods (GB) Ltd Hull (HU1), HU1 2SH Competitive + Benefits 1 month ago Electrical Production Operative Sargent Electrical Services Limited Beverley, East Riding From £12.73 to £13.18 per hour 3 weeks ago Maintenance Engineer Pioneer Selection Cross Bridges, Hull (HU6) £45k per year + Pension, Healthcare 1 month ago Customer/Technical Support - Electrical & Electronic Systems Sargent Electrical Services Limited Beverley (HU17) Permanent Contract; On-site Published: 1 week ago Up to £33,000 per annum Apply Save Customer/Technical Support - Electrical & Electronic Systems Sargent Electrical Services Limited Apply Job title: Technical Support Specialist Job purpose / scope: The main purpose of your role will be to deal with a range of technical and general enquiries about our products (largely electrical/electronic systems) in an accurate, efficient and timely manner. You will manage and coordinate the diagnosis of faults, supply of replacement parts, collection and examination of faulty parts, and the related administration tasks. Working closely with our technical team you will ensure high quality, accurate technical information is provided to our customers via telephone, email, through related forums/platforms and occasionally in-person. Main responsibilities: Deal with customer enquiries in a logical, efficient, timely and professional manner Manage multiple priorities and simultaneous activities Liaise with other department to ensure spares and repair parts are available Process replacement parts to meet or exceed customer expectations Ensure failed / faulty parts are collected and investigated Record accurate data records and provide monthly management reports / analysis Work in accordance with company rules, policies and procedures Continually improve your knowledge of Sargent products and supplied parts, becoming a company expert Additional duties: Support and assist the team and business with business improvement activities Visit customer sites to offer direct support and training activities Attend product shows and exhibitions* (These occasional activities may require time and travel outside of normal working hours). Skills The ability to logically isolate and troubleshoot faults in electrical/electronic systems using engineering schematics, guides, and manuals and good working knowledge of electrical and electronic systems. The capability to efficiently process high volumes of inbound telephone calls and emails to maintain department service levels. Precision in logging accurate information The skill to simultaneously balance direct customer calls with operational administration (e.g., chasing repairs, tracking quarantine components). Behavioural Competencies Approaching complex electrical issues methodically, positively and logically rather than relying on guesswork. Commitment to meeting or exceeding customer resolutions. Dedication to continuous self-driven learning to become a subject-matter expert on proprietary Sargent products. Rigid adherence to quality standards, safety protocols, and company operational rules. Maintaining a calm, objective, and solution-focused communication style during peak (mainly) inbound traffic windows. Working hours: (39 hours per week. Monday to Thursday 7.45PM to 5 PM includes 45 minute unpaid lunch & Fridays 7.45 AM until 12.45PM). Currently based at our offices on Tokenspire Business Park, HU17 0TB with the view to move to the brand new Advanced manufacturing building off Grovehill Road Beverley, we are having built. Apply Sargent Electrical Services Limited Other Sectors and Industries 2 Jobs Similar Customer/Technical Support Jobs Popular with Other Job Seekers Technical Assistant Vuba Paragon, Hull (HU1), HU1 1UU From £27,100 to £31,000 per annum 3 weeks ago Electronics Repair Technician Get Staffed Online Recruitment Hull (HU7), HU7 £13 - £14.50 per hour 1 month ago Maintenance Engineer - Injection Moulding ASC Connections Ltd Hull (HU5), HU5 2PP £37000 - £45000 per annum 1 month ago Vehicle Technician/MOT Tester Halfords Hull, North Humberside £38,800 - £41,800 per year 2 weeks ago Maintenance Engineer Lewis Garner Consulting Scunthorpe (DN15) £46,125 per annum PLUS BENEFITS 1 day ago Mechanical Fitter TechNichols Resourcing Ltd Brigg (DN20) From £40,000 to £43,000 per annum 1 week ago Shift Engineer Henderson Brown Recruitment Limited Grimsby (DN31), DN31 Up to £52222.36 per annum 2 days ago Multi-Skilled Engineer McCain Foods (GB) Ltd Hull (HU1), HU1 2SH Competitive + Benefits 1 month ago Electrical Production Operative Sargent Electrical Services Limited Beverley, East Riding From £12.73 to £13.18 per hour 3 weeks ago Maintenance Engineer Pioneer Selection Cross Bridges, Hull (HU6) £45k per year + Pension, Healthcare 1 month ago Customer/Technical Support - Electrical & Electronic Systems jobs Customer/Technical Support - Electrical & Electronic Systems jobs in Beverley IT jobs IT jobs in Beverley Support jobs Support jobs in Beverley Jobs in Beverley Full Time jobs Weekend jobs Retail jobs Night Shift jobs Apprenticeship jobs NHS jobs HGV jobs Immediate Start jobs Warehouse jobs Cleaning jobs No Experience jobs Remote jobs Admin jobs Apprenticeships jobs Administration jobs Tesco jobs Get hired. 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