Customs & Brokerage Manager

Gleeson has partnered with an exciting freight business searching for an experienced and driven Customs & Brokerage Manager to take ownership of customs activities and lead the delivery of high-quality, compliant operational services.

This role is well suited to a proactive leader who performs well in a high-pressure environment, enjoys solving complex operational challenges, and is passionate about developing teams while improving service standards and efficiency.

As the lead for Customs & Brokerage Operations, you will oversee all customs-related services, including brokerage, transit movements, and associated non-transport offerings.

Job Title: Customs & Brokerage Manager
Location: Birmingham ( Hybrid)
Salary: £55 - 60,000 + Car

Key Responsibilities

Oversee and manage all UK customs, brokerage, and related service operations

Ensure consistent, compliant, and efficient service delivery across all functions

Lead, coach, and develop operational teams to maximise performance

Foster a culture of accountability, collaboration, and continuous improvement

Build and maintain strong relationships with clients, partners, and internal teams

Support client onboarding and ensure high service standards are met

Ensure adherence to UK customs regulations and internal policies

Proactively identify and manage operational and compliance risks

Drive process improvements to increase efficiency and productivity

Promote the use of automation and technology to enhance operations

Monitor key performance indicators and operational metrics

Use data insights to guide decision-making and improve outcomes

Attend customer meetings, audits, and operational reviews as needed

Travel within the UK and Europe when required to support operations

Ideal Experience:

Experience in customs leadership teams 5 + with Progression planning

Background in logistics, freight forwarding, or supply chain environments

Strong knowledge of UK customs processes and compliance rules

Strong communication and stakeholder engagement skills

Commercial awareness with a customer-focused approach

Experience using customs systems such as CDS & other TMS.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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