Customs Clearance Coordinator

I am working with an award-winning international logistics provider who are seeking a new Customs Clearance Coordinator, located in their Ipswich office.

Salary - up to £28,000 DOE

Key duties & Responsibilities:

As a Customs Clearance Coordinator, you will play a pivotal role within our Customs department, ensuring all documentation and procedures are handled efficiently and compliantly. Your key responsibilities will include:

• Preparing and processing import and export customs declarations via CDS and CHIEF
• Signing customs documentation under Power of Attorney on behalf of clients
• Extracting and managing data from commercial invoices and packing lists
• Liaising with clients and internal departments to obtain and validate clearance information
• Classifying goods and applying relevant customs codes and licences
• Managing import/export documentation such as T-documents, EUR1s, Certificates of Origin, CHEDs, etc.
• Engaging with HMRC, Port Health, and other relevant authorities as required
• Ensuring high standards of accuracy, compliance, and customer service

About you:

• Excellent communication and customer service skills
• Strong administrative, numerical, and analytical capabilities
• Proficient in Microsoft Office and comfortable learning new systems
• Ability to work independently and within a team, managing workloads effectively
• Previous experience in an operational customs environment
• Knowledge of CHIEF, CDS, NCTS, NES, and other customs systems
• Familiarity with HMRC import/export regulations and documentation
• A-Level/Degree qualification or relevant industry certifications
• Understanding of ETSF warehouse processes
• Strong problem-solving skills and critical thinking abilities

On Offer:

• 25 days annual leave, plus 8 bank holidays
• Company Pension Scheme
• Discount platform - including top retailers
• Full training and support
• Cycle to work scheme
• Regular engagement initiative including treat days!
• Learning Management System for continuous learning
• Mental health forum in place to support with well being
• Be part of a well-established logistics company with a strong reputation