Customs Clerk

Job Description

Come and join DHL Global Forwarding! – A world renowned company who are consistently recognised as a top employer with fantastic career prospects.

37.5 hours per week | Sun – Thu | 14:00 to 22:00 | Hayes, Greater London

You will play a significant role in overseeing the customs process for both air and ocean shipments. Not only will you be working with our biggest well-known customers; you will also be collaborating with our team of experienced customs professionals– some of the best in the business!

You will be offered:
A market leading salary PLUS shift allowances and annual bonuses, enhancing your pay!
25 days holiday plus bank holidays
Pension scheme - up to 8% employer contribution
Career development – there is no ceiling at DHL!
Charity and volunteering support through DHL Foundation
Free parking

Your role as a Customs Clerk:
Prepare and review documentation required for both air and sea import and export processes, including invoices, packing lists, and bills of lading/airway bills
Complete and submit accurate customs declarations to ensure compliance with international and UK trade regulations
Communicate with customers, customs authorities & internal stakeholders, providing regular clear updates on the status of shipments and offering guidance on customs-related matters
Efficiently resolve any issues that occur relating to disputes, inspections or customs delays and communicate to relevant parties involved
Determine appropriate tariff classifications for goods based on customs codes and calculate applicable duties, taxes, and fees.

About you - you will have:
Previous experience working in custom clearance
Knowledge of import and/or export processes, ideally in air or sea freight
A high attention to detail with the ability to prioritise and efficiently manage workload
Experience in Excise (Beer, Wine, Spirits) is desirable but not essential

About Us:
DHL Global Forwarding, part of the world-renowned DHL Group, is a global leader in freight forwarding, operating across 220+ countries. With a dedicated and skilled team and our continued focus on innovation, sustainability, and efficiency, we empower businesses to navigate international trade seamlessly. Join us for a dynamic career in a forward-thinking organisation that values expertise and excellence in logistics.

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