Customs Operations Supervisor

Customs Operations Supervisor

Location: Feltham

Salary: £39,000 - £44,000 DOE

Hours: Monday to Friday 9:00 to 17:30, 37.5 hours per week

About the Role

We are working on behalf of an established freight forwarding business who are looking for an experienced Customs Operations Supervisor to join their team in Feltham.

This is a hands-on senior role for someone with a strong background in customs and freight forwarding. You will be responsible for overseeing day-to-day customs operations for key customer accounts, making sure service levels are maintained and customs requirements are met.

You will also play an important role in developing customer relationships, improving processes and supporting the wider operations team.

What You’ll Do

• Oversee the day-to-day customs operations for key customer accounts


• Make sure agreed SLAs, contracts and customs requirements are being met


• Build and maintain strong working relationships with customers and key stakeholders


• Act as the main point of contact between customers and internal teams where required


• Monitor customer volumes, revenue and profitability


• Prepare and manage regular reports, including monthly customs reporting


• Identify ways to improve processes, efficiency and customer service


• Work closely with freight forwarding, logistics and supply chain teams


• Support customer plans and help develop existing accounts


• Attend customer meetings both on and off site


• Coordinate activities between different teams to make sure operations run smoothly


• Support projects and improvements across customs and freight operations


• Keep management informed of customer activity, operational issues and progress


• Work towards agreed budgets and commercial targets


• Help develop and support members of the wider team


• Look for opportunities to improve the service offered to existing customers

What We’re Looking For

• At least 5 years of senior-level experience within customs and freight forwarding


• Strong knowledge of customs procedures and customs regimes


• Good understanding of international freight and transportation


• Experience with import and export processes


• Previous experience in a Customs Supervisor, Customs Manager, Customs Broker, Customs Operations or similar role


• Good understanding of freight forwarding and supply chain operations


• Strong customer service and relationship management skills


• Good communication and negotiation skills


• Strong organisational and time management skills


• Good IT skills, including Microsoft Office


• Ability to manage several priorities at the same time


• Commercial awareness and an understanding of how costs and revenue work within a supply chain


• Fluent English, both written and spoken

Who Might Suit This Role

This role would suit an experienced Customs Supervisor, Customs Brokerage Supervisor, Customs Manager, Senior Customs Broker or Customs Operations Manager looking for their next step.

It could also suit someone with a strong background in freight forwarding, international logistics or supply chain who has significant customs experience and is ready to take on more responsibility.

The successful person will be confident dealing with customers, comfortable making decisions and able to balance the operational and commercial sides of the role.

Why Join

This is a senior position within an established freight forwarding business, giving you the opportunity to take ownership of key customer accounts and play an important part in the wider customs operation.

You will have the chance to build customer relationships, improve processes and contribute to the continued growth of the business.