D365 CRM Specialist

Job Description
We are seeking a CRM Specialist to join a well-established organisation in a hybrid position (6 office days per month). This is a functional role supporting Microsoft Dynamics users and ensuring the CRM system is effectively leveraged across the business. You will act as a bridge between business teams and technical resources, working to optimise CRM performance, drive adoption, and improve processes. This role is open to UK-based candidates only. Sponsorship is not available.

Role & Responsibilities

• Support and troubleshoot user queries related to MS Dynamics

• Analyse business requirements and translate them into functional specifications

• Drive CRM adoption and support end-user training and engagement

• Collaborate with developers to deliver CRM enhancements and resolve technical issues

• Occasionally assist with system configuration in line with agreed specs

• Ensure CRM solutions follow best practice and meet operational goals

Skills & Qualifications

• Strong functional experience with Microsoft Dynamics CRM

• Ability to analyse data and troubleshoot issues with relational databases

• Experience working with or understanding AI data models preferred

• Skilled in translating business needs into actionable technical requirements

• Confident communicator with strong organisational and documentation skills

• Familiarity with Microsoft Office Suite

• Previous project lifecycle experience is a plus

Benefits

• Flexible hybrid working (6 days per month in office)

• Collaborative, inclusive work environment

• Opportunity to shape and improve CRM processes

• Work with a leading brand committed to innovation and sustainability

• Professional growth in a functional, user-focused CRM role