Damage Agent

Be Part of the Team Behind the Drive At SIXT, we don’t just move vehicles – we move people, experiences, and careers forward. Our UK Damage Department is responsible for managing all vehicle damage cases across our UK fleet. As a Damage Agent, you’ll play a key role in investigating claims, supporting customers, and helping us maintain the high standards we’re known for.

YOUR ROLE AT SIXT

As a Damage Agent, you'll handle every aspect of a damage claim — from initial assessment to final invoicing. Your day-to-day will include:

• Review and assess damage claims for accuracy and quality
• Make final decisions on liability based on evidence and policy
• Escalate complex cases (e.g. breach of contract, insurance matters, serious incidents)
• Raise and issue damage-related invoices in line with contractual agreements
• Ensure all documentation is clear, accurate, and compliant
• Respond to customer queries and complaints regarding damage charges
• Communicate clearly, professionally, and with empathy
• Follow up on outstanding payments
• Work with internal teams to ensure timely resolution of overdue accounts
• Conduct quality checks on active claims
• Support onboarding of new business customers and ensure damage processes are clearly understood
• Work closely with departments like Fleet, Legal, and Customer Service

YOUR SKILLS MATTER

We’re looking for someone who is analytical, detail-oriented, and customer-focused, with the ability to manage complex cases and communicate clearly and confidently.

• Technical Knowledge: Demonstrates a solid understanding of liability and insurance principles (training can be provided), with familiarity in invoicing and debt recovery processes.

• Attention to Detail: Accurately reviews and interprets damage claims with a critical eye, ensuring consistency and precision in all case documentation.

• Communication Skills: Communicates clearly and professionally, both in writing and verbally, to convey complex information effectively to various stakeholders.

• Case Management: Efficiently handles high volumes of cases with accuracy, maintaining quality while meeting deadlines in a fast-paced environment.

• Customer Service & Problem Solving: Maintains a strong customer service focus with a proactive approach to resolving issues, including experience managing sensitive or escalated complaints.

WHAT WE OFFER

• Competitive Salary & Financial Security Receive a competitive salary and enrol in SIXT’s pension scheme for long-term security
• Generous Time Off Enjoy 22 days of annual leave plus bank holidays
• Training & Development Benefit from paid training sessions and various development opportunities
• Exclusive Employee Benefits Access special terms for SIXT car hire and extend these perks to friends and family through our staff rental scheme
• Health, Wellbeing & Life Assurance Utilize the Medicash health cashback plan and the Yulife wellbeing app, along with in-service life assurance.
• Family-Friendly Support & Assistance Enjoy generous family-friendly provisions and access our Employee Assistance Programme for additional support

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!